Say it with a smile

Say it with a smile
A person who doesn’t have a smiling face should not open a shop,” is a famous saying with lots of sense inside it. Truly, one needs to be cheerful, friendly and polite to own a shop and achieve success. Starting a business is not at all a big issue as you can do it by simply making an investment, but the main concern has to be to run a business. In order to run a business, customers are required and customers are not attracted if you lack a good welcoming smile on your face.

Weeks back, I went to a telecommunication shop for a recharge card, but the man in charge rudely stated thatere was no recharge card available. What do you think? Now, even for the service available there, I or for that matter anyone else will not go to the same shop. If this is the case, why don’t these businessmen understand it?

Similarly, at the barber’s where I having a haircut,a man came in and asked if a recharge card was available there. The barber ridiculed the man for entering his shop for a recharge card. The barber could have been more polite in answering the man.

It obviously doesn’t cost a penny to be polite, yet people forget that very basic in trying to act smart.

Being a business administration student, I am taught Human Resource Management which focuses on good human relations both within the organization and with the customers. No matter how good facilities you provide, if you are not able to deal with the customers in a proper way, they will not visit you.

Smart and beautiful ladies as receptionists are frequently observed.
But, without their courteous behaviour the customers will not be impressed. It is the polite behaviour that makes the lasting impression on any visitor.
We are in the monopolistic market where substitutes are easily available. If you are not treated well by one outlet, you can go to the next as there’s no one to stop you. To understand this one need not be a student of management.

When there is nothing to lose, but huge gains to be made courtesy your politeness, the best option is on being polite to the fullest.

Moreover, if politeness gives us mental satisfaction, reinforces our optistimism and keeps us happy, it makes sense to use it to our advantage in our dabble in business.



PUBLISHED IN THE HIMALAYAN TIMES (JAN 26 2011)

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Donating Blood

Donating Blood


Why should I donate blood? What will I get by donating blood? Is it worth it? Do these feelings come to you when you see a blood donation campaign somewhere around you?

To be honest, I always had these feelings. I had a huge body, but I hesitated to give blood. Yet I would feel a kind of jealousy when my lean and thin friends visited the blood donation camps and came with a
certificate in their hand. So one day in college, I searched the Internet to see what the advantages of donating blood could possibly be. I learnt that donating blood was an excellent way to get rid of excess iron accumulated in our body. Excess iron stimulates the formation of free radicals which are responsible for damaging our body cells and tissues.

Blood donation is beneficial from another view also as it burns the extra calories and reduces the cholesterol level. When we donate blood, the blood cell count decreases in our body, and this stimulates
the bone marrow to produce new red blood corpuscles (RBC) to compensate the loss. Hence the production of new blood refreshes the system.

Another advantage is that you get a free checkup for blood-borne diseases like malaria and HIV. Also we are handed a Red Cross card, which gives us priority at a time when we need blood. Let's not forget
that positive feelings are associated with it. Wow! After discovering all these, would it not be stupid if I still didn't go for it? But those nurses with the thick needles, pipes made me nervous. But since I had already noted down my name, I had no option but to go through it.

Totally nervous, I lay on a chair, watching blood drip into the plastic pouch. Within moments, it was all over. There was an initial feeling of weakness, but it was over in no time. I had donated blood and that was what mattered! When there is nothing but benefits, besides doing some social service, why should we hesitate to donate blood? Once the first attempt is made, it is most likely that you will be excited in donating the second time, too.

One research shows that 5 per cent of the world's total population donates blood, and if five more per cent donated blood, there would be no scarcity of blood. So let's wake up and start donating blood.

PUBLISHED IN THE RISING NEPAL (JAN 13 2010)

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