Say it with a smile
A person who doesn’t have a smiling face should not open a shop,” is a famous saying with lots of sense inside it. Truly, one needs to be cheerful, friendly and polite to own a shop and achieve success. Starting a business is not at all a big issue as you can do it by simply making an investment, but the main concern has to be to run a business. In order to run a business, customers are required and customers are not attracted if you lack a good welcoming smile on your face.
Weeks back, I went to a telecommunication shop for a recharge card, but the man in charge rudely stated thatere was no recharge card available. What do you think? Now, even for the service available there, I or for that matter anyone else will not go to the same shop. If this is the case, why don’t these businessmen understand it?
Similarly, at the barber’s where I having a haircut,a man came in and asked if a recharge card was available there. The barber ridiculed the man for entering his shop for a recharge card. The barber could have been more polite in answering the man.
It obviously doesn’t cost a penny to be polite, yet people forget that very basic in trying to act smart.
Being a business administration student, I am taught Human Resource Management which focuses on good human relations both within the organization and with the customers. No matter how good facilities you provide, if you are not able to deal with the customers in a proper way, they will not visit you.
Smart and beautiful ladies as receptionists are frequently observed.
But, without their courteous behaviour the customers will not be impressed. It is the polite behaviour that makes the lasting impression on any visitor.
We are in the monopolistic market where substitutes are easily available. If you are not treated well by one outlet, you can go to the next as there’s no one to stop you. To understand this one need not be a student of management.
When there is nothing to lose, but huge gains to be made courtesy your politeness, the best option is on being polite to the fullest.
Moreover, if politeness gives us mental satisfaction, reinforces our optistimism and keeps us happy, it makes sense to use it to our advantage in our dabble in business.
PUBLISHED IN THE HIMALAYAN TIMES (JAN 26 2011)
A person who doesn’t have a smiling face should not open a shop,” is a famous saying with lots of sense inside it. Truly, one needs to be cheerful, friendly and polite to own a shop and achieve success. Starting a business is not at all a big issue as you can do it by simply making an investment, but the main concern has to be to run a business. In order to run a business, customers are required and customers are not attracted if you lack a good welcoming smile on your face.
Weeks back, I went to a telecommunication shop for a recharge card, but the man in charge rudely stated thatere was no recharge card available. What do you think? Now, even for the service available there, I or for that matter anyone else will not go to the same shop. If this is the case, why don’t these businessmen understand it?
Similarly, at the barber’s where I having a haircut,a man came in and asked if a recharge card was available there. The barber ridiculed the man for entering his shop for a recharge card. The barber could have been more polite in answering the man.
It obviously doesn’t cost a penny to be polite, yet people forget that very basic in trying to act smart.
Being a business administration student, I am taught Human Resource Management which focuses on good human relations both within the organization and with the customers. No matter how good facilities you provide, if you are not able to deal with the customers in a proper way, they will not visit you.
Smart and beautiful ladies as receptionists are frequently observed.
But, without their courteous behaviour the customers will not be impressed. It is the polite behaviour that makes the lasting impression on any visitor.
We are in the monopolistic market where substitutes are easily available. If you are not treated well by one outlet, you can go to the next as there’s no one to stop you. To understand this one need not be a student of management.
When there is nothing to lose, but huge gains to be made courtesy your politeness, the best option is on being polite to the fullest.
Moreover, if politeness gives us mental satisfaction, reinforces our optistimism and keeps us happy, it makes sense to use it to our advantage in our dabble in business.
PUBLISHED IN THE HIMALAYAN TIMES (JAN 26 2011)
2 comments:
i too have witnessed such case
politeness is must for everyone.
Let me share an incident, there is a shop where i visited frequently to buy clothes. One day it such happened that the shopkeeper sold me a damaged pair of jeans and later when i went and claimed that the pair was damaged, the lady in the shop rudely denied to exchange the material. but as it was my right to get a quality material (consumer's right) i asked the lady politely to exchange the pairs, but she again denied.thank to God that there was a man in the shop, the co-owner of the shop who finally agreed that " i had taken the jeans from his shop" and then he exchanged the pair.
and today whenever i pass by the shop, i don't even look at it.
SO the shop lost a regular customer because of their attitude
and the thing that i learnt was "do not forget to recheck the things before the shopkeeper handle it to u, and do not forget to take the bills"
-aastha bhattarai
yea aastha..you are right! this happens..and its understandable that not all the shopkeepers are the student of business, but sometimes experience counts...anyways thanks for the comment and congrats for getting your jeans exchanged! cheers!!
Dwaipayan!
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